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Subject Matter Expert- Service Recovery Team

Kuala Lumpur
Posted on:
30+ days ago
To handle Escalation and all resolution call types. Meet all KPIs as per resolution standards and as per the goals given. To ensure end to end follow up in all call types. To escalate and highlight to the management should any particular pattern noticed in incoming complaints. To work along with other business units in ensuring higher FCR rate. Ensure timely resolution is given to customers both...
American Express


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